Shipping policy

My Natural Health Shipping Policy 

New Zealand Shipping

Orders over $99 receive free regular shipping. 

North & South Island Urban

Regular shipping for all orders below this threshold is $6.

North & South Island Rural

Regular shipping for all orders below this threshold is $8. 

Processing & Shipping Times

My Natural Health use New Zealand Post Track and Trace, and NZ Couriers for all domestic deliveries.  It will take up to 1 - 4 working days for your order to be fulfilled and dispatched. At times there may be delays with deliveries due to public holidays or courier delays, which are out of our control. For international order delivery estimates, see below.

If we do not have the products in stock - which can happen occasionally -  we will let you know if there is a hold up with your order & if delivery needs to be extended beyond 1 - 4 working days.

Products on backorder take an additional 2-4 working days to get to you. 

If you need your order delivered urgently, please contact us before placing your order and we will advise you whether the products you need are in stock first. If any product is out of stock, which happens occasionally, we will contact you promptly with the ETA.

Pick-up Policies

We are an online company and do not allow for pickups under normal circumstances. Only in special circumstances will orders be approved for pickups.

Please contact our customer service team using the form or email customerservice@mynaturalhealth.co.nz prior to placing your order to find out if pickup is available or not. 

Requests for pickup on orders without prior approval will be refused.

Australia Shipping

Flat rate fee on all Australian orders of $15. 

All Australian orders are now shipped using NZ Post International Courier Select Australia or DHL Express. Your tracking link will work for NZ Post and AUS Post. Please enter your tracking number into AUS Post tracker for more in depth information. 

For large bulk orders or heavy items over 1.5kgs we reserve the right to hold your order and will contact you if the shipping costs are excessive. We are a very small business who cannot absorb the cost of bulk/heavy items for international shipping.

Once processed, please allow 5 to 12 working days for your delivery. 

All orders are charged in NZD.

International Shipping

My Natural Health currently use New Zealand Post International Air and EMS. Shipping times will vary between 2-6 weeks under normal circumstances. At times there may be courier delays which are out of our control. 

Regular shipping for all international orders is $60 NZD.

You will be charged in NZD. 

Please contact us if you have an queries or require postage quotes.

Ordering Guidelines for Heat Sensitive Products:

New Zealand Heat Sensitive Products

My Natural Health will endeavour keep probiotics as cool as possible but can't guarantee that your products will arrive in a cool state or that your local courier driver will make allowance for heat sensitive products. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to relay this message to us and we'll make sure it’s marked on your parcel.

My Natural Health will ensure that the products we supply you with are in optimal condition. We take every care to be aware of which products may be adversely affected by undue heat or light and to handle and store them accordingly. All products which, according to manufacturer's guidelines, are 'best kept refrigerated', are kept refrigerated on our premises at all times prior to our dispatching them.

Please note, if you order heat sensitive products on a Wednesday after the last courier at 1pm, your order will be sent Monday to avoid your heat sensitive product spending the weekend at a courier depot. Whether this is likely to be detrimental to the potency of your products depends largely on the products in question, and seasonal and holiday variations. 

Please advise us if you want your heat sensitive product sent regardless. We cannot accept responsibility for your heat sensitive product handling/storage over the weekend if ordered after our cut off time.

We endeavour to use 'please keep cool' and/or "refrigerate" stickers on all parcels containing probiotics but can't guarantee this or that your local courier driver will make allowance for it. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to advise us and we'll note it on your parcel.

International & Australian Heat Sensitive products

All international orders are sent unrefrigerated. Please ensure that any products which you order are stable at room temperature. We take no responsibility for the ordering of any products which are not stable at room temperature and cannot accept the return of these items from international orders. We have a great selection of quality stable probiotic products.

Manufacturer's Guidelines for Specific Heat-Sensitive Products:

CDS22 Probiotics

Keep refrigerated (+2-8°C). CDS22® contains live bacteria which are sensitive to heat, it is therefore recommended to keep the product refrigerated and away from light. However, it may be stored at room temperature (maximum +25°C) for up to one week without affecting its potency. Avoid high temperatures.